Things are happening.
over 4 years ago – Fri, Dec 10, 2021 at 10:14:44 PM

Hey Folks,

Just wanted to drop a quick update.

Things are being ordered.

Artwork is being submitted.

Invoices are being paid.

Manufacturers are producing.

It looks like the printing of the actual cards themselves is the slowest process, but that is moving along.

The playing card company has everything they need from me right now and it is moving through the production pipeline.

My best estimate for things starting to ship out is approx. spring 2022.

I will keep you posted if this changes.

It looks like I am going to be working with a fulfillment warehouse that will handle all the shipping.

I originally intended to do all this myself with my little shipping warehouse and my employees, but I am gonna leave that to the super pros who have built their entire careers just around shipping stuff to customers.

There are still about 1300 of you who haven't filled out the survey.

Please do that.

If you lost your survey you can request one here: https://vividkingdoms.backerkit.com/

For those of you who have moved and need to update your address, the surveys are not locked so you can still make changes on your survey.

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I am way too excited to get these decks in my hands, and I am sure a lot of you are too.

I can't wait to start shipping these out.

Thanks for all the support (and patience)!

Cheers

Peter

[Ten Hundred]

Survey Game STRONG!
over 4 years ago – Mon, Nov 08, 2021 at 10:56:00 PM

Wow! 20,000 of you have completed your surveys already!

THANKS everyone for being so quick about it.

I Still need about 3000 of you to complete the surveys.

If you did not get your survey. Try searching your email inboxes and even spam folders.

I believe the email should be from Ten Hundred (or [email protected]) 

The subject should be something like "Response Needed — Get your reward for Vivid Kingdoms - Playing Cards"

If you think you did not receive your survey or lost it, you can try requesting another one here:

https://vividkingdoms.backerkit.com/

*Side Note: everyone who has AppleID hidden emails, should have got a separate message via Kickstarter from the Backerkit Team on how to access your survey.

Thanks everyone!

Peter

[Ten Hundred]

Surveys are Heading Your Way!
over 4 years ago – Fri, Oct 29, 2021 at 04:11:50 AM

Hey Folks!

The surveys are rolling out!

It was quite the task getting the Backerkit set up with all the different options and making sure everything was set up correctly. But I think I got it!

I sent out the "Smoke Test" a couple days ago to 5% of the backers and everything seemed to run smoothly.

Now I am starting to send out the surveys in batches of 5000 backers.

The folks over at Backerkit told me to send out about 5000 surveys every 12 hours so we don't overload the system. So it will take a few days for everyone to get one.

Keep an eye out for your surveys in your email inbox!

-----------

A couple things:

1. On the surveys, you can enter in all the details about shipping and the details about the pledge level and add-ons you selected! You can also add-on additional items from the campaign if there is still something you want! 

2. There is also a Backerkit Exclusive item! 11" x 17" prints. These are not quite as large and fancy as the Giclee's, but they are also more affordable.

3. I have gotten a lot of emails and dm's from folks who missed the Kickstarter.

There is a Backerkit shop page where you can still get stuff from the kickstarter campaign. Also backerkit takes PayPal (unlike kickstarter). I know a lot of folks (especially international backers) don't have credit cards, so paypal is an option. You can check out the shop page here: https://vividkingdoms.backerkit.com/hosted_preorders

4. For those that ordered Giclee Prints... on your survey question there is a link to view the jokers. The jokers are intended to be a surprise when you get your decks, but also they are an option for Giclee prints. So I figured folks might want to see them before they selected them as a print option. So you can click that link if you want... but if you want to be surprised, don't click it if you don't want spoilers.

5. Once you have filled out your survey, you will be able to go back and change it until I officially lock the surveys. I will probably lock them right before I am ready to ship everything out. So if you move and need to change your address, you still have time to do that. I will probably post an update on here a few days before I am ready to lock the surveys. So don't stress.

Well I guess that is it for now.

The sooner you get your surveys filled out the better. It gives me important info on your pledges and exactly how much inventory to get and all that jazz.

Thanks so much!

Peter

[Ten Hundred]

Well. We found some flaws in the surveys... but I think we fixed them.
over 4 years ago – Fri, Oct 29, 2021 at 04:01:07 AM

Lots of surveys have gone out. I have been trying to keep up with your feedback and some issues were found.

Let's jump straight into it.

1. For some reason XL hoodies were not available for the Vivid Kingdoms Hoodie.

We have added that size option back in. I don't know why it was missing, but it is there now!

If you needed a size XL you can select it now. You can go back and edit your survey if you already completed it

2. The original King of Hearts is now added as a Giclee Print option! 

Some folks said I mentioned adding the original King of Hearts as a giclee print option. Honestly, I forgot about that. It is now on there. If you want the original King of Hearts as a print you can select it now. You can go back and edit your survey if you already completed it, you can also add-on a giclee print to your order.

(SIDE NOTE - The Top Giclee Print pledge tier comes with 20 prints: All kings, Queens, Jacks and Aces from the Vivid Kingdoms Deck + all 4 jokers. This new Original King of Hearts Print is the 21st print and is not included in that tier. If you pledged with that tier, this print would be something you need to add-on to that tier if you end up wanting it.)

3. Sales Taxes have been removed

For some backers in the United States, you were charged additional sales tax on Backerkit. 

It was not my intention to charge backers additional taxes. The price you pledged on Kickstarter should have been your final price, unless you added on more items via backerkit.

 I worked with backerkit to turn off the USA sales taxes. 

- For those who paid via Stripe (Debit/Credit Card) you have not been charged yet and the taxes will drop off the transaction and you will not be charged for them.

- For those who paid taxes via paypal, I am working with Backerkit to get those refunded to you. About 640 USA backers paid via paypal and were charged taxes. 

4. AppleID Backers with hidden emails:

This is a message from backerkit:

"Backers who have pledged to the campaign using their AppleID will most likely have their email address hidden.  This creates a unique private relay email address instead of their real email address. These backers with @[email protected] email address will not receive the survey reminder emails until they update their email address on the survey.

I've gone ahead and pulled a Segment of Apple ID Backers and submitted this to my Dev Team. They have the ability to send these backers a message through Kickstarter asking them to reach out to have their email address updated.

The message that is sent to backers will be:

We need more information from you to deliver your rewards. Please fill out out your survey here: [survey link]

Note: We are reaching out via Kickstarter because we do not have a valid email for your pledge. This is most likely due to hiding your email address by using Sign in with Apple through Kickstarter. We recommend you reach out to [email protected] to change your email in order to receive future correspondence after completing the survey linked above.

You can learn more about hiding your email when signing in with Apple here: https://support.apple.com/en-us/HT210425

This type of request takes 2-3 business days to process, but I'll let you know once this has been completed."

5. Long Addresses

Some backers might need to enter more characters to ship their rewards out. Those backers should contact Backer Support by clicking "need help" on their survey. Someone in Backer Support can assist those backers with lots of characters to add to the address.

( I have also seen some superbackers saying you can just use address line 2 to put in longer addresses)

Besides this stuff, it seems like everything is working pretty well.

About 60% of you should have surveys by now.

Thanks for all the awesome feedback.

I appreciate everyone's patience and understanding!

Cheers

Peter

[Ten Hundred]

P.S.

Size Charts.

These should be on the items in backerkit, but here they are again:

T SHIRT:

HOODIE

The Kickstarter Campaign is over... now what?
over 4 years ago – Thu, Oct 07, 2021 at 11:38:10 PM

Hey Folks!

Well the Kickstarter campaign is complete.

Wow... just wow!

You all absolutely blew me away with the insane support for this project.

From the bottom of my heart, thank you so much. What an insane month it has been.

So what's next?

SURVEYS:

I have partnered with Backerkit to handle the surveys.

Backerkit has a much more robust set of tools for sending out surveys and fulfilling your rewards than Kickstarter does.

They connect directly to kickstarter and are going to make this process so much easier.

Already, all of your pledges are imported into my backerkit.

This campaign has gotten so big, I figured I needed the best set of tools possible in my toolbelt to make this go as smooth as possible.

I am in the process of setting up everything on backerkit so it is as easy (and hopefully confusion free) as possible.

The surveys I will be sending out will let you answer questions like:

- Shipping address

- Garment Sizes and colors

- Which deck you want signed (if you were able to get a signature add on)

- Which Giclee prints you want

- A bunch of other stuff

Please keep an eye out for those surveys towards the end of this month.

- Why do the surveys take that long?

• This is my first time using Kickstarter or Backerkit. The Learning curve is real and I have lots of questions I keep asking Backerkit. Luckily they are super responsive and insanely helpful.
• I Want to make sure the surveys are all good and give me all the info I need so I don't need to keep circling back with you folks
• Full disclosure: I have a trip to NYC this week for an art gig that I have had planned for a while. I am gonna try and continue working on all this stuff while I am traveling, but that's always a bit more tricky.

MANUFACTURING AND FULLFILMENT:

The ball is definitely rolling with all the manufacturers. This whole last month while the kickstarter campaign was going, I have been on many a phone call, email and zoom meeting. I feel like I am in a really solid place with production and I have awesome manufacturing partners for every piece associated with this Kickstarter. Those who have been following my YT channel or know my art career, know I am kinda obsessed with making awesome art merch. This part is the most fun for me. I am equally, if not more, excited to have this stuff in my hands as you all are.

I have also been in discussions with Fulfillment partners.  Right now I am in the process of deciding if I will handle fulfillment as originally planned, or if a fulfillment company will handle PART or ALL of shipping out the rewards.

The folks I am talking to have been filled in on every little detail of this campaign and I am just getting all the final details to make my decision on that.

Which ever option I go with, I am gonna make sure I have lots of help and make sure I have all the resources I need to deliver an awesome backer experience.

I will keep y'all posted on this development.

Anyway, I just wanted to update you wonderful backers on some of what is going on behind the scenes.

Keeping you all up to speed on things is one of my goals with this project.

Thanks so much!

You guys are the freaking best!

Peter

[Ten Hundred]